FREQUENTLY ASKED QUESTIONS

Virtual Biolage Advisor Says:

I'm sorry I don't understand what you're asking for. Please try phrasing your question differently.

  • Where can I purchase Biolage products?

    For individual use, authentic Biolage products are sold at the below retailers:

    • Hair.com
    • Ulta
    • Amazon.com (ships from and sold by Amazon.com)
    • JCPenney
    • Lookfantastic.com
    • Beauty Brands
    • Cibu

    Or, purchase Biolage products directly from a Salon near you.

    This is a salon client-facing website. If you are a professional or salon owner, please visit https://www.matrixprofessional.com/my-business/find-a-distributor to find a distributor.

  • Does Biolage test their products on animals?

    Thank you for your interest in Biolage, a brand of L'Oréal USA, Inc.

    L’Oréal no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes.

    For complete information on this subject, please visit http://www.lorealusa.com/corporate-social-responsibility/loreal-answers/the-question-of-animal-testing.aspx

  • How can I receive a free sample?

    Have you checked our Facebook page? We often run sweepstakes that include sample giveaways to randomly selected entrants. LIKE us on Facebook.

  • I am supposed to receive a prize from a contest, can you please help me understand its status?

    Please contact us by telephone at l: 1-877-249-8090 or by filling out the form on this page. Make sure to tell us who you are and what contest this is for. We will make sure to get you a response ASAP.

  • How can I contact Biolage via email?

    Please feel free to reach out to us by calling 1-877-249-8090 or fill out our Contact Us form on this page.

  • If this did not answer your question.

    Please feel free to reach out to us by calling 1-877-249-8090 or fill out our Contact Us form on this page.

Contact Us

We'd love to hear from you!

For U.S. consumers only

Have a question or feedback for us? We can help.

To reach out to the Biolage Hotline, please call: 1-877-249-8090. Representatives are available from 9:00 am - 5:00 pm ET.

Or, complete the form below and one of our customer care reps will get back to you as soon as possible.

At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review our privacy policy here. Non-US consumers should visit the country website serving their region.

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