FREQUENTLY ASKED QUESTIONS
Virtual Biolage Advisor Says:
I'm sorry I don't understand what you're asking for. Please try phrasing your question differently.
Where can I purchase Biolage products?
For individual use, authentic Biolage products are sold at the below retailers:
- Amazon.com (ships from and sold by Amazon.com)
- Beauty Brands
Or, purchase Biolage products directly from a Salon near you.
This is a salon client-facing website. If you are a professional or salon owner, please visit https://www.matrixprofessional.com/my-business/find-a-distributor to find a distributor.
Does Biolage test their products on animals?
At Biolage, we care about the world and the creatures we share it with. That's why Biolage does not test on animals. All Biolage products, globally, are officially cruelty free. The brand has been given the Leaping Bunny stamp of approval by Cruelty Free International, a leading organization working to end animal testing.
Did the Biolage Professional packaging change?
Yes, as of 2022 we have a new look with the same iconic formula. It’s the same great performance you know and love, now with a refreshed look!
How can I receive a free sample?
Have you checked our Facebook page? We often run sweepstakes that include sample giveaways to randomly selected entrants. LIKE us on Facebook.
I am supposed to receive a prize from a contest, can you please help me understand its status?
Please contact us by telephone at l: 1-877-249-8090 or by filling out the form on this page. Make sure to tell us who you are and what contest this is for. We will make sure to get you a response ASAP.
How can I contact Biolage via email?
If this did not answer your question.
We'd love to hear from you!
For U.S. consumers only
Have a question or feedback for us? We can help.
To reach out to the Biolage Hotline, please call: 1-877-249-8090. Representatives are available from 9:00 am - 5:00 pm ET.Or, complete the form below and one of our customer care reps will get back to you as soon as possible.